Online Registration – Important Information

York House Surgery will shortly complete the merger process with Argyle Street Medical Centre and our new practice Heywood Health will be functional from the 12th December 2016.

For this reason from the afternoon of 9th December 2016 all our online services are going to need to be restructured and our electronic data merged into one system.

Online services will therefore be unavailable between the afternoon of the 9th – 18th December.
The online services will be available again from the 19th December 2016.

Unfortunately to be able to utilise the online services for the new practice it will be necessary for you to re-register for online services.

We will send more information for online users via email.
If you already are an online user but didn’t received the email with the information, please send us an email to yanny.sanmiguel@nhs.net requesting the information.

We apologise for any inconvenience.
Thank you.

Heywood Health
York House Surgery

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Flu Vaccinations 2, 3 and 4 Years old 2016

The nasal influenza vaccination has arrived in surgery.

This vaccination programme is in place to help protect your child against flu. Flu can be an unpleasant illness and sometimes cause serious complications. Vaccinating your child will also help protect more vulnerable friends and family by preventing the spread of flu.

The vaccination is free and recommended for young children, and will be given by a quick and simple spray up the nose. It can also be combined with the pre-school busters.

Please book an appointment with Sam Taylor, practice nurse.

For more information visit: www.nhs.uk/child-flu

Telephone: 01706 628628
Email: yhs@nhs.net
or using Patient Access if you are part of our online service.

– are you not online yet? click here to register!
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Flu Vaccinations 2016

Influenza Vaccinations – 2016 Campaign

Flu is an unpredictable virus that can cause mild or unpleasant illness in most people. It can cause severe illness and even death among vulnerable groups including older people, pregnant women and people with an underlying health condition.

People who should have a flu jab

The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to ensure they are protected against catching flu and developing serious complications.

You are eligible to receive a free flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions
  • are very overweight
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • are a front-line health and social care worker. It is your employer’s responsibility to arrange vaccination for you

Please contact us if you are eligible for the flu jab!

Telephone: 01706 628628
Email: yhs@nhs.net
or using Patient Access if you are part of our online service.
– are you not online yet? click here to register!

Click for more information about Who should have the flu jab?

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Test Results Online

From now on you will be able to see all of your test results history online using our Patient Access online system.

Current or future test results will be available once the GP has checked and filed it.
This normally takes between 1 to 7 days depending of the type of test.

This new service is available for everyone on request.

To make use of this service is important that you are registered and have full access to our Patient Access online system, if you are not registered yet, please click the button below for instructions.

Register to Patient Access

If you are already registered online please make your request for this new service to our IT department:

Email: yanny.sanmiguel@nhs.net (send an email with your full name and date of birth).
Telephone: 01706 628628
Message using Patient Access ( For register users): see instructions

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Important Information for Patients, Carers
and the Public

Heywood Surgery Fusion

As you may now know we at York House practice are proposing a merger with Argyle Street Medical Centre to deliver care as one practice in the future. This document is to give you the key facts and seek your opinions and views on this proposed change.

? Why are the GP Practices proposing to merge?

There are two main reasons

      1. The Health Service is going to change significantly over the next 10 years and we want to be at the front of developments rather than bringing up the rear.
      2. Smaller practices are more vulnerable, so with the pressures on the health service the merger will provide a more stable unit for patients and staff.

? Will I be able to stay registered with my existing GP?

Strictly speaking you are not registered with a GP and haven’t been for the past five years or more; you are registered with your practice. You will be registered with the merged practice;
We aim to ensure that you will not notice any difference.

? Will I be able to see my own GP?

We at York House have always thought that knowing the patient and the patient knowing the doctor makes for better medical care. We are pleased to say that Argyle Street Medical Centre clinicians and staff share this same philosophy which makes merging with them so much easier.

? Will I be able to use the same clinics and services?

Yes, absolutely. If all goes according to plan everything will look and feel much the same with three possible exceptions.

      1. York House will again become a training practice so you may well see junior doctors and nurses who are gaining experience working with us.
      2. The telephone system should improve in that you will have more choices and waiting times to answer should be less.
      3. In a year or two we hope to streamline those services for the routine monitoring, for example such matters as blood pressure and other long term conditions. This will be simpler and more efficient. You may well note that we will be looking to see you around the time of each and every birthday!

? Will any of the services I use change?

All the services you have now will remain and will continue to be provided at both surgeries. Excitingly we hope to have hospital doctors working with us at York House and Argyle St. MC. Also you will need you to do more for yourself, for example measure your own blood pressure, make your own appointments etc. We will help all who need help.

? Are there any other benefits to the new arrangement?

You will be pleased to know that we hope to be able to make it easier to see a GP which has become quite difficult since the enforced retirement of Dr T. We already have mentioned an improved phone system and hospital doctors working with us. There will also be greater opportunity for phone consultations and even face to face electronic consultations for those who wish. We expect to be able to offer an evening surgery once again.

? How will I be able to contribute my views on the changes that are being proposed?

Before we answer this question please let us say how much we value your opinion. This is your NHS; your taxes pay our wages. We recognise we are here to help and serve you, but what is changing is now you also have to become increasingly responsible; giving us your thoughts and opinions is a splendid first step.

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Zika virus

The Zika virus is a mosquito-borne infection, which isn’t harmful in most cases. However, it may be harmful for pregnancies, as it’s been linked to birth defects – specifically, abnormally small heads (microcephaly)… Read More.

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Difficult Times

Dear Each and Everyone,

We write to ask for your patience and understanding at what is a difficult time for us all.

We know it is frustrating not to have the same access to open surgery and appointments as before and can well understand your grumbles. In a way it’s a compliment to what we have previously achieved. What we cannot and will not tolerate is rudeness and aggression both face to face here at the surgery and online in Facebook and other social media. Many days we have staff in tears and this is unacceptable.

For those who are rude we shall write a letter to them asking them to be more controlled. For those repeatedly rude or verbally aggressive we shall insist they leave the list of patients at York House. This process has already started.

For your sake we are trying as hard as we can to hold the practice together to continue to provide care, but the very existence of the practice is under real threat; hence this letter to you.

Please be assured that we and all our colleagues are working towards improvement even as we struggle to keep the show on the road. The first of January 2016 is a date we are aiming for to provide you with the care we all wish.
Sincerely,

Drs Michael & Guinevere Taylor

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Open surgeries will cease

We need your help during this time of change. These changes will make sure that your medical care and York House Surgery will continue well into the future.

As from Tuesday 1st September, open surgeries will cease. All consultations will be by appointment from that date. To help you, we will be improving our telephone consultation service significantly. We will be increasing the number of telephone consultations and will be able to give you a likely time for your call

Here’s a reminder about how you can make any appointment:

  • Phone the surgery on 01706 628628 and choose the appointment option
  • Call into the surgery and ask a receptionist
  • On the York House website – www.yorkhousesurgery.co.uk You need to be registered on the website to use it. (Half of our patients now do this.)

If you are not yet registered to use the website and you or family member want to, you can do this by:

  • Visiting our Online registration page
  • Asking at reception
  • Here are some helpful , additional services that you can use:

    • NHS Choices website is an excellent source of information.
    • Consult with the pharmacist at your chosen pharmacy, especially about medication and minor illness.
    • Phone 111 which is the number for NHS Direct. They provide advice and will direct you to the most appropriate service.

    Please note that our Out of Hours service remains unchanged.

    We understand that these changes will cause some difficulty but we would be very grateful for your support, understanding and patience as we make these necessary changes.

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Changes to Ordering Prescriptions

From Monday July 13th we are making ordering prescriptions safer for you and safer for us. However this means that you will no longer be able to order your prescriptions by phone. There will remain three ways of ordering prescriptions and we will work with the pharmacies to add a third. See below.

1. In Writing

Using the right hand side of the prescription you will tick the boxes of your request and place in the red box in reception. You may ask at reception for a copy of the right side if yours is lost or the dog has eaten it!

2. Online

An increasing number of patients, more than 400 so far, have registered or are registering to order their prescriptions online. We have leaflets in reception telling how this is done and allowing you to register to use this system for yourself and for your family.
Register for this service

3. Via your Pharmacy

Some local pharmacies can order your repeat prescriptions for you, either online which is quick or with paper which is slow. Ask your pharmacy how they can help you.

Conclusion

We understand that for many who are used to phoning this will seem like an extra difficulty in accessing this service. We are sorry for this but we know that safety is paramount. Once you have taken the plunge and gone on line, or got a family member to go online for you, then the process will appear even easier, and definitely much safer.
For our part we will try to process your requests midday Monday to Friday. Each chemist will have their own process for handling the prescriptions once they are received, and over this we have no control. So we suggest that you allow two full working days for your medicines to be ready at a pharmacy of your choice.

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New Online System for YHS Members

Patients are members in the York House Surgery and we want the best for our members, that is why we are launching this new online service 24/7.
Patient Access is a new system that allow you to manage your appointments, prescriptions, personal details and contact the staff at any time even if the surgery is close.

Click to know more about this new service

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Contact Details

Tel: 01706 628628
Fax:
01706 620800
Email: yhs@nhs.net

Address:
York House Surgery, 19 York Street,
Heywood - Lancashire
OL10 4NN

Opening hours:
From 8:30a.m. to 6:30p.m. Mon to Fri.
Close once a month, on the second Thursday from 1:00 to 5:00p.m. for training.